Cancellations, Returns & Refunds

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Last Updated: 28 October 2026

At Rini Deals, our goal is to make your shopping experience simple, honest, and dependable. We encourage you to read through this policy before you place an order.

1. Cancelling an Order

If your order has not yet been shipped, you can ask our support team to cancel it. When a valid cancellation is approved, your refund will be started within 2–3 business days.

Once an order has been dispatched, it can no longer be cancelled through the regular process. In that case, please reach out to us and we will help with any eligible return.

2. Returns & Replacements

Since perfumes are personal-use items, returns depend on eligibility and a quality check. To qualify, a product must be unused, unopened, and sealed, and must still be in its original packaging.

Return requests must be made within 3 days of delivery. Perfumes that have been opened, sprayed, tested, or tampered with are generally not accepted for return, unless the law requires us to offer a remedy.

The following are usually not eligible for return:

• Perfumes that have been opened, used, sprayed, or tested.
• Products with a broken seal or tampered packaging.
• Miniatures, samples, and testers.
• Items returned without their original packaging or any accessories that came with them.
• Products that were damaged because of misuse.
• Requests made after the return period has ended, unless the law says otherwise.

3. Steps to Request a Return

Get in touch with our support team within the return period and share the following details:

• Your order number.
• Why you wish to return the item.
• Clear photos or videos of the product and its packaging.
• A copy of your invoice, if you have one.

Please do not ship anything back until we have approved your request and sent you instructions. Returned products may be inspected before we approve a refund or replacement.

4. Damaged, Faulty, Leaking, Missing or Wrong Items

Please check your order as soon as it arrives. If anything is damaged, leaking, faulty, incomplete, or not what you ordered, let us know right away, ideally within 3 business days of delivery.

Send us your order number along with clear photos or videos of the problem. Your unboxing video is useful proof when we review your case, but not having one does not take away any rights or remedies you have under the law.

Once we have looked into your claim, we will tell you what happens next. We may send a replacement, depending on stock. If we cannot provide a suitable replacement, we may offer a refund or another remedy as required by law.

5. How Refunds Work

For approved prepaid orders, we generally send the refund back to your original payment method within 48–72 business hours. This starts after your cancellation is approved, or after the returned product has been checked and the refund has been cleared.

Your bank or payment provider may take some extra time before the money appears in your account. Actual timelines can differ.

6. Returning Part of an Order

If you ordered several items, you may be able to return only the eligible ones. Any free gifts or promotional items that came with a returned product may also have to be sent back, where relevant.

7. Exceptions

We may decline requests that do not meet the conditions above, including cases of product tampering, fraud, or false information. Every request will be reviewed in line with the consumer protection laws that apply.

8. Get in Touch

For help with cancellations, returns, replacements, or refunds, you can reach us here:

Email: riniperfume.in@gmail.com

Phone: 9891115111

Please mention your order number in your message so we can help you quickly.